Due to the COVID-19 pandemic, the shipping cost to Canada and Australia has been slightly increased since 1st August.

Shipping policy

Shipping Guide

Teehamster will gladly pay for free shipping for every order valued over $150. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by carriers.

You will receive a shipping tracking number via email when your order is shipped from our warehouse.

You can track your order here.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.

Insurance

Teehamster provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.

Standard Delivery Times

Usually, the delivery time is 4-6 weeks. However, this time may vary depending on the actual situation (Noel, New Year ...).

Currently, due to the epidemic, many countries have restricted flights from abroad, many goods are stuck at the airport so delivery time can be extended to 8 - 12 weeks. If the destination country removes the ban, the delivery time will be normal.

We can apply DHL express shipping method for your order if you want. Please order normally. Then, contact to support@teehamster.com to request a change to DHL shipping method. We do it for you. Of course, you have to pay extra money for this changing. For DHL shipping, you receive your parcel within 1 week.

 

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact support to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Teehamster, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Teehamster will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Teehamster to make any necessary corrections. Product discrepancies not notified to Teehamster within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, please read our International Shipping Issues section. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Packaging.

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Teehamster reserves the right to replace the original packaging of products sold herein. Teehamster cannot guarantee a replacement of the manufacturer’s original packaging.